ATTENDING & MISSED SESSIONS POLICY

Full Membership Commitment: By enrolling for a membership,  you are committed to the session(s) for the entire registered membership and all payments are due for that membership from the registration date. There is a 90 -day minimum commitment for all our memberships. Month to Month custom membership is available however, priced differently and only upon request..

Students are required to attend the program sessions they originally registered for upon enrollment. This includes adherence to the registered course title, scheduled time, and designated day. Program changes will only be considered upon formal request and must receive approval. Approval will be granted based on the availability of space in the requested session.

Full sessions & Waitlist: If you are interested in a session that is currently full, you may add your student to the waitlist. Should any spaces open at a later date, we will contact you.

Group Session Minimum & Low Enrollments: We see to have a minimum of three (3) students enrolled in each group session, or the session may be canceled or combined with another. If the session is canceled, your student will have to move to another day and/or time. You will be contacted if this should occur. PSFT reserves the right to cancel or combine classes due to low enrollment. In this case, it will not impact your available monthly sessions.

Trial Sessions: Our trial session is a no-obligation complimentary class. You may try one session.  A no-cost registration form in advance is required to attend a trial session. Should you not want to continue after the trial, no payment is owed. If you want to further enroll in the program, payment for membership will be due. PLEASE NOTE: The trial class may not be the student class placement within the program.

SCHEDULING GROUP or PRIVATE SESSIONS

We encourage all students to attend the maximum amount of group sessions within their membership and billing cycle. (Ex: Billing on the 10th of each month . Students have from Jan. 10-Feb. 10 to attend their allotted group sessions based on membership level ) Please note: Payment is the same if group sessions are not maximized.

Late Policy:  10 Minute Grace Period. After 10 minutes without notification, admission into the group will be denied.

Late Arrival Policy for Private Coaching: 10 MINUTE GRACE PERIOD. After 10 min with no notification session will close. No additional time will be added to the session. 100% of the session will be charged. No refund. No Credit

All sessions are first-come, first-served. A student’s spot will not be saved. It is the parent/guardian’s or student’s responsibility to schedule sessions in a timely manner. You may book sessions in advance.

Parent/Guardian or student is responsible for scheduling, rescheduling or canceling group sessions through the Student Portal

Group Scheduling Deadline: 2 hours before class start time. Students cannot join a group session after the sign-up deadline has passed.

Private Sessions are scheduled through the administrative office on an individual basis.

Membership & Group or Private Sessions are Per Student. Siblings do not share sessions or membership.

UNUSED, MISSED OR CANCELLED SESSIONS

We encourage all students to attend the maximum amount of group sessions within their membership and billing cycle. Please note: Payment is the same if group sessions are not maximized.

Group Sessions:

  • 24-hour notice required. Parent or student cancel and reschedule sessions through the Student Portal. A rescheduled session may be booked within the same week based on schedule availability within the current billing cycle.

  • Unused, Missed, or Cancelled sessions: do not carry over to the next billing cycle unless approved.

  • Make-Up Policy: Make-ups are NOT automatic. Group sessions are offered multiple times during the week. If you know you are unable to attend yor regular session (for any reason). Reschedule in the same title session on a different day. No refunds or credits will be given for any unexcused missed sessions.

    If we are closed for holiday or other reason and your sessions are canceled. We will provide multiple opportunities on the calendar to attend a session prior to the closure. Students should enroll in one or more of the sessions available during this time.

  • No Show Policy : If a student misses a group session without notification (NO SHOW) a make-up session is NOT available. No refunds or credits will be given for any No Show sessions.

    If a third NO SHOW occurs the scheduling access may be Paused or Canceled.

Private Coaching:

24-hour notice required to reschedule.

No Show Policy: If a student misses a session without notification (NO SHOW) a makeup session will NOT be provided.

Package Usage: 5 Private sessions- Used within 3 months. 10 Private Sessions- Used within 6 months.

Flexible Schedule: If you are unable to attend a scheduled session, please contact us at info@publicspeakingforteens.com in advance to reschedule.